Autocheck Privacy Policy

1. Background

This notice explains how we manage your personal data when you visit our websites at www.auto-check.uk or www.auto-check.io (the “Websites”), purchase our software, or interact with us as a prospective customer, supplier, or service provider.

It details the information we collect, how we use it, whom we share it with, and your rights regarding your personal data. If you have any concerns, this notice will guide you on how to proceed.

We may update this policy from time to time to reflect changes in services, business practices, or legal requirements. Please review it periodically for any updates.

2. Who We Are

We are Geminii Software Limited, registered in England and Wales (Company Number: 11085282), with our registered address at:
453 Carr Place, Preston, PR5 8AU.

For visitors to our Websites and users purchasing our services, we are the data controller, meaning we determine what information is collected and how it is used.

3. Contact Details

If you have any questions regarding this privacy notice or how we handle your data, please contact us:

Email: privacy@auto-check.uk
Postal Address: 453 Carr Place, Preston, PR5 8AU

4. The Information We Collect About You

Personal data refers to any information that can identify a living person. We collect the following types of personal data:

Identity Data: First and last name, title.
Contact Data: Email address, phone numbers, home address.
Technical Data: IP address, browser type and version, time zone setting, location, browser plug-ins, operating system, and platform.
Usage Data: Information about how you use our Websites and services.
Financial Data: Payment information for purchasing services.
Location Data: Device location when accessing our systems remotely.
Feedback: Responses to surveys and questionnaires.
Photo and Image Data: Profile pictures, images, videos, and audio.
Profile Data: Email address, password, username, chat logs, audit trails of system usage, and documents accessed.
Marketing and Communication Data: Preferences for receiving marketing materials and communication preferences.

5. How We Use Your Information

We use your personal data based on the following lawful bases:

Contract

To manage or perform our contract with you.
To process payments related to our services.
To send updates about services (e.g., order confirmations, delivery details).

Legal Obligation

To record preferences (e.g., marketing) to comply with data protection laws.
To send information required by law (e.g., legal rights information).
To retain data for legal claims or regulatory compliance.

Legitimate Interests

To improve and optimise our Websites.
To enhance security and prevent fraud.
To deliver and maintain our services.
To protect our business and defend against legal claims.

Consent

Where you consent to provide information or receive marketing materials.

If we need your data to fulfil a contract and you do not provide it, we may be unable to deliver the service and may need to cancel your order.

6. Who We Share Your Information With

We may share your personal data with:

Our Personnel: Employees and contractors bound by confidentiality and data protection obligations.
Our Supply Chain: Service providers who support our business operations (under strict confidentiality agreements).
Professional Advisors: Accountants, legal advisors, or consultants when specialist advice is required.
Other Parties: To identify trends (e.g., vehicle defects) with parts suppliers or manufacturers.

We will also share data if legally required (e.g., by court order or law enforcement) after careful consideration and legal advice.

7. Where Your Information Is Stored or Transferred

Your personal data is stored on servers located in the UK.

If we transfer data outside the UK or EEA, we will ensure it is protected by valid legal mechanisms, such as contracts approved by the European Commission or UK Secretary of State.

If you access our Websites or services while abroad, your data may be temporarily stored on servers in that location.

8. How We Keep Your Information Safe

We implement security measures to protect your data from unauthorised access, loss, or misuse, including:

Access controls and user authentication (e.g., multi-factor authentication).
Staff training on data protection policies.
Network and IT security protocols.

In the event of a data breach, we will notify the relevant regulator and affected individuals as required by law. If you notice unusual activity, please contact us at privacy@auto-check.uk.

9. How Long We Keep Your Information

We retain personal data only as long as necessary for the purposes it was collected. Factors influencing retention periods include:

The nature and sensitivity of the data.
Legal and regulatory requirements.
The need to maintain records for business operations or legal claims.

For contractual relationships, we may retain Identity and Contact Data for up to seven years after the contract ends. Analytics data is kept only as long as necessary for improving our Websites and services.

10. Your Legal Rights

You have the right to:

Access: Request a copy of your personal data.
Correction: Correct inaccurate or incomplete data.
Deletion: Request the deletion of your data.
Restriction: Restrict how we use your data.
Objection: Object to how we process your data.
Portability: Request a copy of your data in a transferable format.

If you wish to exercise your rights, please contact us at privacy@auto-check.uk. We will respond within one month. If your request is complex, we may extend this by up to two months and will inform you of the delay.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data. However, we would appreciate the chance to resolve your concerns before you contact the ICO.

11. Marketing Communications

If you have consented to receive marketing communications, you can opt out at any time by contacting privacy@auto-check.uk.

We may send B2B marketing to business contacts. If you do not wish to receive these communications, please let us know. Opting out will not affect communications necessary for fulfilling orders or services.

12. Profiling

We may use automated processing to analyse personal data and provide tailored communications, such as personalised marketing offers.